by info@pbsapos.com.au
23. February 2010 02:49
Have you ever walked into a cafe or fast food store and gone up the counter to place your order and seen the kaos that was happening?
We all remember the times when our order has been lost and after waiting half an hour we have to wait another 30 minutes.
How can you manage your sales and your preparation areas better
The key to a more efficient sales and preparation process is systems. When I talk about systems I am not just referring to computer systems alone but also preparation systems.
So often you see stores where the sale is done on an old cash register, then after the sale the order has to be written down and past through to the kitchen. The order then has to be passed around the various preparation areas. This creates confusion and increase the potential of lost orders and poor customer service.
So what is an ideal simple approach
1. Get yourself a touch screen computer with good touchscreen point of sale software
The reason is that sofwtare provides greater control over the sales process and also provides tools for workflow management. If you can control all the buttons on the touch screen POS and also have orders printed in multiple locations subject to what is in the order then you are positioned to improve your customer service dramtiaclly
The benefit of the touch screen is that you do not have a mouse and keyboard cluttering the desk and getting ruined by sticky fingers. In additoin a nice touch screen with large buttons makes the sales process so easy and simple.
Additional things to look for in the work flow process is support for phone orders and deliveries. The key aspects you need is a touch screen pos that allows you to track the preparation, the dispatch and the payment status of each order. If you have a high volume of phone orders you may need a dedicated touch screen for this process.
These are just some of the things to consider to improve your customer service. Stay tuned for more tips.
Subscribe